Terms of Service

BonHand is operated by Po Yan Wong, a sole trader based in the United Kingdom. In these terms, "we", "us" and "our" mean Po Yan Wong, and "you" means the person who holds the account.

You can reach us at [email protected].

You accept these terms when you create an account, and again each time you start a paid subscription. We record which version you accepted and when.

We may update these terms. If a change materially affects your rights, we will tell you by email or in the app before it takes effect, and continuing to use BonHand after that date means you accept the updated version. Routine clarifications take effect when published.

You must be at least 18 years old and able to enter into a contract. BonHand is built for professional use, by an independent professional running their own practice.

One account represents one professional. You are responsible for everything that happens under your account.

You must give accurate account details and keep them current. Keep your password, passkeys and two-factor codes to yourself, and tell us promptly if you believe someone else has access to your account.

Your account carries two different identifiers, and they are not interchangeable:

• Your username is your sign-in name. It also appears in your own private URLs inside the app, which nobody else can open.
• Your link name is the public handle for your public page, if you choose to publish one. Only that page is public.

BonHand helps you keep a record of your clients and sessions, track what has been paid and what is owed, draft updates to send, publish a calendar feed and, on paid plans, publish a public page. Features vary by plan, as described on the pricing page.

Two limits are deliberate and are part of what you are buying:

• BonHand never sends messages to your clients on your behalf. Drafts open in your own messaging app or email client, already filled in, and you decide what is sent.
• BonHand does not process payments between you and your clients. Your clients pay you directly, by whatever method you already use. We record what you tell us about those payments; we never hold or move that money.

Everything you put into BonHand stays yours: your client records, session history, notes, files and settings. We claim no ownership of it.

You grant us the limited permission we need to run the service for you, which is to host, store, back up, transmit and process that content, including sending the parts described in the privacy policy to the providers listed there.

Because you decide what to record about other people, you are responsible for having the right to record it. By entering client information you confirm that:

• You have a lawful basis to hold and use it, and you have given your clients whatever notice their local law requires.
• Where a record concerns a child, you have the consent of a parent or guardian.
• You will not upload content that is unlawful, or that you are not permitted to share.

This section applies where data protection law treats you as the controller of your client records and us as your processor. It forms part of these terms, and no separate signature is needed.

Roles. For the records you enter about your clients, you are the controller and we act only on your instructions. For your own account, billing and use of the service, we are the controller and the privacy policy explains what we do.

Scope. The subject matter is the provision of BonHand; the duration is as long as your account exists; the nature and purpose are storing, organising, displaying and transmitting the records you enter, plus the optional AI drafting features you choose to use. The data covers your clients and, where relevant, the children they are responsible for, and typically includes names, contact details, session history, notes you write, amounts owed and paid, and any files you attach.

Our obligations. We will:

• Process your client data only to provide the service and on your documented instructions, which include your use of the product's features, unless the law requires otherwise.
• Keep it confidential and limit access to the people who need it to run and support the service.
• Apply appropriate technical and organisational security measures, described in the privacy policy.
• Use only the subprocessors listed in the privacy policy, bind them to equivalent obligations, and give notice before adding a new one so you can object.
• Help you respond to a client exercising their rights, and help you meet your own security, breach and assessment duties, given the information available to us.
• Tell you without undue delay if we become aware of a breach affecting your client data.
• Delete your client data when your account is closed, subject to the retention periods in the privacy policy, and make it available for export before then.
• Make available the information you reasonably need to show that these obligations are being met.

BonHand uses AI in three narrow ways: to summarise session history, to turn text you have written into structured records, and to draft messages. It is never the way you operate the app, and it never acts on its own.

AI output is a suggestion. It can be wrong, incomplete or inappropriate for the client in front of you. You must read a draft before you send it, and you remain responsible for anything you send. Nothing BonHand produces is professional, legal, medical or financial advice.

The client portal is off by default. When you enable a link for a client, anyone holding that link can see that client's session history, balance summary and payment history, together with your name and photo. Your client may set a password on their own link, but is not required to.

You control who receives a link, and you can revoke one at any time. Archiving a client revokes theirs automatically. Because a link is the credential, treat it like one when you share it.

On the plans that include it, you may publish a page describing your practice. It is off until you publish it, and it shows only what you enter about yourself. It never shows client information.

You are responsible for what you publish there, including that your description, qualifications and rates are accurate and lawful. We may unpublish a page that breaches these terms or the law.

Where your plan includes enquiries, the contact form on that page brings you messages from prospective clients. An enquiry is not a client record, and we do not verify who sends one.

The free plan is not a trial and does not expire. Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Prices, plan limits and what counts towards them are set out on the pricing page.

All prices are in US dollars. Payments are handled by Stripe, and by subscribing you also accept Stripe's terms. We never receive or store your card number. Charges appear on your statement as BONHAND.COM.

If a payment fails we may retry it and will tell you. If it stays unpaid, paid features may be suspended until it is settled. Discounts and promotion codes apply only as stated when issued, and cannot be applied retroactively.

We may change prices. An existing subscription keeps its price until the end of the current period, and we will give notice before a new price applies to a renewal.

You may cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not refund the remainder of a period, except where the law requires it.

Changing plan mid-period is prorated by Stripe. When you move to a plan with lower limits, your data stays intact, but features above the new plan's limits stop being available.

You may close your account at any time. Closing it ends the subscription and starts the deletion described in the privacy policy. Export anything you want to keep first.

Prices are exclusive of taxes unless stated otherwise. Where we are required to charge VAT or a similar tax on your subscription, it is calculated and added at checkout and shown on your invoice. You remain responsible for any tax your own jurisdiction requires you to account for or withhold.

Use BonHand for running your own practice. You may not:

• Break the law with it, or use it to harass, deceive or harm anyone.
• Resell, sublicense or offer the service to third parties as your own.
• Share one account between several professionals, or sell access to it.
• Scrape, crawl or bulk-extract data from BonHand beyond your own account's exports, or attempt to reach data that is not yours.
• Probe, disrupt or overload the service, or work around its rate limits, security controls or plan limits.
• Reverse engineer the service, except where the law expressly allows it.
• Use it to send unsolicited bulk messages.

We work to keep BonHand available and quick, but we do not promise uninterrupted service, and we may need to take it down for maintenance. We will try to keep planned downtime short and out of the way.

The product will keep changing. We may add, alter or remove features. If we remove something material from a paid plan, we will give you notice and, where that leaves you paying for something you no longer receive, you may cancel and we will refund the unused part of the current period.

We may suspend or close an account that breaches these terms, that has an unpaid balance, or where we are required to by law. Except where a delay would cause harm or the law prevents it, we will tell you why and give you a chance to put it right.

When an account is closed, access ends immediately and the data retention periods in the privacy policy begin. The sections of these terms that are meant to survive termination, including ownership, disclaimers, liability and governing law, continue to apply.

BonHand itself, including its software, design, brand and content, belongs to us and our licensors. These terms give you the right to use the service, not to own any part of it.

If you send us feedback or suggestions, we may use them to improve the product without owing you anything for them.

The service is provided as it is and as it is available. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be error-free, that AI output will be accurate, or that it will meet a regulatory requirement that applies to your profession. Keeping your own records in line with your professional obligations remains your responsibility.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business, lost goodwill, or loss of data that you could have avoided by exporting your own data.

Our total liability arising out of or in connection with these terms is limited to the amount you paid us in the twelve months before the event giving rise to the claim, or one hundred US dollars if you paid us nothing.

Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

You will indemnify us against claims, losses and reasonable costs arising from your use of the service in breach of these terms, from content you enter or publish, or from your handling of your clients' personal data outside our control.

These terms, together with the privacy policy, are the whole agreement between us about the service. If a provision is found unenforceable, the rest continues to apply.

You may not transfer your rights under these terms without our consent. We may transfer ours as part of a merger, acquisition or sale of assets, on notice to you.

Not enforcing a term on one occasion does not waive it.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer in a country whose law gives you the protection of your local courts, that protection is not affected.